Privacy Policy

Last updated: April 1, 2024

This privacy policy (this "Privacy Policy") describes how KORA Desk Ltd collects and uses information you provide on our website, koradesk.com, and Mobile Software (collectively, the "Service"). It also describes the choices available to you regarding our use of information about you and how you can access and update this information.

By using, accessing or participating in the Service, you agree to the terms of this Privacy Policy. Capitalized terms not defined in this Privacy Policy have the meanings set forth in the Terms and Conditions of Use.

If you have questions or complaints regarding our Privacy Policy or practices, please contact us at privacy@koradesk.com

We may change our Privacy Policy at any time. If we do this, we will post the updated Privacy Policy here and update the "effective date." We may also notify you of any changes (in accordance with applicable law). Any revisions to this Privacy Policy will become effective on the effective date. If you do not agree to the updated Privacy Policy, do not use, access or participate in (or continue to use, access or participate in) the Service. We encourage you to periodically review this page for the latest information on our privacy practices.

1. The Information We Collect

When you use the Service you provide us with two types of information: (i) information you submit via the Service and (ii) information regarding your use of the Service collected by us as you interact with the Service.

(i) Information You Provide to Us

Through the registration process you may provide us with your name, company affiliation, email address, telephone number, physical address, information about your booking (such as type of office, reservation times, and any details you submit), and other office-specific information that may be requested during the registration process on the Service. If you wish to create an account that requires payment of a fee, or use services offered via the Service that require payment of a fee, a valid credit card number or other payment information may be required. By submitting your payment information, you authorize KORA DESK to access and use this information in order to provide you with and accept payment for the Service.

(ii) Information We Collect When You Use the Service

When you enter the Service, we may collect your browser type and IP address. This information is gathered for all KORA DESK visitors. In addition, we collect and store certain information through the use of "cookies", data analytics tools like Google Analytics and Pingdom, and other third party technologies to understand how you use the Service and interact with KORA advertisements to learn what content is popular, improve your Service experience, to serve you better ads on other sites, and to save your preferences.

A cookie is a piece of data stored on the user's computer tied to information about the user. We use session ID cookies to confirm that users are logged in. We also use persistent cookies to remember sign-in status, coupon availability, search preferences, and Space origination information so that you do not have to enter it again the next time you visit. Session cookies disappear after you close your browser. You can remove persistent cookies by following directions provided in your Internet browser's "help" directory.

In addition, depending on your Mobile Software settings and device permissions, your location (including GPS and WiFi data) may be tracked on the device on which you access the Service this tracking may occur even when the Mobile Software is not in use. We use location data to provide you with relevant search results for spaces in your area. As a Guest, you can control when Hosts or other Guests can see your location through your privacy settings. To opt out of location tracking, please change your settings at the device level.

When you download and use our Mobile Software or access our website, we may automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID").

3. Do Not Track

We do not collect personally identifiable information from you to track you over time and across third party websites. As a result, we do not specifically respond to web browser Do Not Track ("DNT") signals.

4. Minors

KORA DESK does not knowingly collect or solicit information from anyone under the age of 18 or knowingly allow such persons to register. If you are under 18, please do not attempt to register for KORA or send any information about you to us, including your name, address, telephone number, or email address. No one under age 18 may provide any information to or on KORA. If you believe that we might have any information from or about a minor under 18, please contact us at privacy@koradesk.com.

5. Use of Information Obtained by KORA

We use the information about you to:

  • Provide the Service
  • Maintain the security and safety of the Service
  • Provide customer support
  • Promote the Service
  • Improve the Service
  • Respond to legal proceedings and obligations

When you use the Service you may submit information and content to your Profile, send messages, perform searches, submit reviews, and otherwise transmit information to other Users. We store this information and registration information so that we can provide you the Service and offer personalized features.

Profile information and your reservation activity are used by KORADESK primarily to be presented back to and edited by you when you access the Service and to be presented to other Users. The amount of such information presented to other Users will depend on your relationship with those Users (e.g., whether they are following you, or you are following them, as permitted by the Service, or whether you were referred to the Service by them).

6. Sharing Information About You with Third Parties

You may choose to provide information about you, your company or organization or, if you are a Host, your Space to other Users and to the public by providing such information on public areas of the Service ("Public Information"). Public Information consists of information that is posted by you on areas of the Service accessible by other Users and/or the public, such as Space descriptions.

We will share information about you with third parties only in the ways that are described in this Privacy Policy. We share your Non-Public Information with third parties only in limited circumstances where we believe such sharing is reasonably necessary to offer the Service, legally required or permitted by you.

For example, we may share Non-Public Information:

  • Between Hosts and Guests for reservation purposes
  • With service providers who help us operate the Service
  • When required by law or to protect our legal rights
  • With your prior consent for other purposes

8. Single Sign-on

You can log in to the Service using sign-in services such as an Open ID provider. These services will authenticate your identity and provide you the option to share certain information about you with us such as your name and email address to pre-populate our sign up form. Services like LinkedIn and Open ID give you the option to post information about your activities on the Service to your profile page to share with others within your network.

9. Social Media Widgets

Our Service includes social media features, such as the Facebook Like button, and widgets, such as the ShareThis button or interactive mini-programs that run on the Service. These features may collect your IP address, which page you are visiting on the Service, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Service. Your interactions with these features are governed by the privacy policy of the company providing it.

10. Changing or Removing Information

Users may modify or delete their Profile information by logging into their account. Removed information may persist in backup copies but will not be generally available to other Users. Where you make use of the communication features of the service to share information with other Users (e.g., sending a message to another User) you generally cannot remove such communications from the Service.

Upon your request, we will close your account and remove information about you from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Use and take other actions otherwise permitted by law.

11. Security

KORA takes reasonable precautions to protect Users' Non-Public Information. Your account information is located on a secured server behind a firewall. When you enter sensitive information, such as a credit card number on our order forms or transmit location data, we encrypt the transmission of that information using secure socket layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore we cannot guarantee absolute security. Further, we are not responsible for circumvention of any privacy settings or security measures contained on the Service. If you have any questions about security please contact us.

12. Contacting KORA

If you have any questions about this Privacy Policy or KORA's privacy practices in general, please contact us as provided below. You may also contact us to request that we provide you with a copy of your Non-Public Information within our control, to have us correct any erroneous information, to discontinue receipt of certain types of communications or to ask us to delete any of your Non-Public Information we have stored that is no longer required for the purpose for which it was collected. We will respond to your request to access Non-Public Information within 60 days.

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